PRIVACY POLICY

Callery Building

Last updated: 20 May 2026


1. INTRODUCTION

Callery Building ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to our website at callerybuilding.com.au and to any interactions you have with us through that website.


2. WHAT INFORMATION WE COLLECT

We only collect personal information that is reasonably necessary for our business activities. The personal information we collect through our website is limited to information you voluntarily provide via our contact form, which may include:

- Your name
- Your email address
- Your phone number
- Your postal or project address
- Details of your enquiry, project or build
- Any other information you choose to include in your message to us

We do not require you to provide personal information to browse our website.


3. HOW WE COLLECT YOUR INFORMATION

We collect personal information directly from you when you submit our contact form on our website. We do not purchase personal information from third parties.


4. WHY WE COLLECT AND HOW WE USE YOUR INFORMATION

We collect and use your personal information for the following purposes:

- To respond to your enquiry and provide you with the information, quote or service you have requested
- To discuss your potential or current building project with you
- To provide you with our products and services
- To send you correspondence relating to your enquiry or project
- To keep records of our communications with you
- To comply with our legal obligations
- To improve our services and customer experience

We will not use your personal information for any other purpose without your consent, unless we are required or permitted by law to do so.


5. DIRECT MARKETING

We do not send unsolicited marketing communications from our website contact form. If we ever wish to send you marketing communications, we will only do so where you have given us consent or where we are otherwise permitted by law, and you will always have the ability to opt out.


6. META (FACEBOOK / INSTAGRAM) ADVERTISING

We may from time to time use Meta Platforms, Inc. ("Meta") advertising services, including advertising on Facebook and Instagram, to reach potential customers.

Meta may collect information about your visit to our website through its own tracking technologies (such as cookies or the Meta Pixel) for the purposes of:

- Measuring the effectiveness of our advertising
- Showing you relevant advertisements on Facebook, Instagram and other Meta platforms
- Building audiences of users who may be interested in our services

Any information collected by Meta is governed by Meta's own privacy policy, which can be found at https://www.facebook.com/privacy/policy. You can manage your advertising preferences and opt out of personalised advertising through your Facebook or Instagram account settings.

If we activate the Meta Pixel or similar tracking on our website in the future, this policy will be updated to reflect that, and information collected through those tools will be handled in accordance with this policy and Meta's policies.


7. DISCLOSURE OF YOUR INFORMATION

We do not sell, rent or trade your personal information. We may disclose your personal information to:

- Our employees, contractors and service providers who help us run our business (for example, email or CRM service providers), where this is necessary for the purposes set out above
- Government agencies, regulators or law enforcement bodies where required or authorised by law
- Professional advisors such as accountants or lawyers, where reasonably necessary

Any third parties we share information with are required to handle your information consistently with this policy and with Australian privacy law.


8. OVERSEAS DISCLOSURE

Some of the service providers we use (for example, email or hosting providers) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure that those providers handle your personal information in a manner consistent with the Australian Privacy Principles.


9. HOW WE STORE AND PROTECT YOUR INFORMATION

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include:

- Storing information in secure systems
- Restricting access to personal information to authorised personnel
- Using secure communication channels where appropriate

While we take these steps, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.


10. HOW LONG WE KEEP YOUR INFORMATION

We retain your personal information only for as long as is reasonably necessary for the purposes for which it was collected, or as required by law. When we no longer need your personal information, we will take reasonable steps to destroy or de-identify it.


11. ACCESSING AND CORRECTING YOUR INFORMATION

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please contact us using the details below.

We will respond to your request within a reasonable time. There is generally no charge for accessing or correcting your personal information.


12. COOKIES

Our website may use small text files called cookies to help the website function and to understand how visitors use the site. You can set your browser to refuse cookies or to alert you when cookies are being sent. If you do this, some parts of our website may not function as intended.


13. THIRD PARTY LINKS

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third party sites you visit.


14. COMPLAINTS

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below. We take complaints seriously and will respond within a reasonable time.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992


15. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The most current version will always be available on our website, and the "Last updated" date at the top of this policy will reflect when it was last changed. We encourage you to review this policy periodically.


16. CONTACT US

If you have any questions about this Privacy Policy, or you wish to access or correct your personal information, please contact us:

Callery Building
Email: admin@callerybuilding.com.au

We will do our best to respond to your enquiry promptly.